On a day to day basis members of your organization communicates internally, between departments, and between management and employees; and externally, with customers, suppliers and others. You may communicate by phone, fax, email, mail, social media, through your website, or face to face.

Utilizing the information from your business impact analysis (BIA) from month 1, Risk Assessment, evaluate how:

  • Each hazard could affect your normal means of communication.
  • Estimate how long systems could be down if a communication failure occurs.
  • Identify alternate modes of communication.

After you have identified alternate modes of communication, write them into your procedures and familiarize your employees with the plan.